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Electronic Code of Federal Regulations

e-CFR data is current as of November 14, 2019

Title 39Chapter IIIPart 3055


TITLE 39—Postal Service

CHAPTER III—POSTAL REGULATORY COMMISSION

PART 3055—SERVICE PERFORMANCE AND CUSTOMER SATISFACTION REPORTING

rule

Subpart A— ANNUAL REPORTING OF SERVICE PERFORMANCE ACHIEVEMENTS

§3055.1
Annual reporting of service performance achievements.
§3055.2
Contents of the annual report of service performance achievements.
§3055.3
Reporting exceptions.
§3055.4
Internal measurement systems.
§3055.5
Changes to measurement systems, service standards, service goals, or reporting methodologies.
§3055.6
Addition of new market dominant products or changes to existing market dominant products.
§3055.7
Special study.
§3055.20
First-Class Mail.
§3055.21
Standard Mail.
§3055.22
Periodicals.
§3055.23
Package Services.
§3055.24
Special Services.
§3055.25
Nonpostal products. [Reserved]
rule

Subpart B—PERIODIC REPORTING OF SERVICE PERFORMANCE ACHIEVEMENTS

§3055.30
Periodic reporting of service performance achievements.
§3055.31
Contents of the Quarterly Report of service performance achievements.
§3055.32
Measurement systems using a delivery factor.
§3055.45
First-Class Mail.
§3055.50
Standard Mail.
§3055.55
Periodicals.
§3055.60
Package Services.
§3055.65
Special Services.
§3055.70
Nonpostal products. [Reserved]
rule

Subpart C—REPORTING OF CUSTOMER SATISFACTION

§3055.90
Reporting of customer satisfaction.
§3055.91
Consumer access to postal services.
§3055.92
Customer Experience Measurement Surveys.

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