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e-CFR data is current as of March 4, 2021

Title 45Subtitle ASubchapter APart 98Subpart D → §98.32


Title 45: Public Welfare
PART 98—CHILD CARE AND DEVELOPMENT FUND
Subpart D—Program Operations (Child Care Services)—Parental Rights and Responsibilities


§98.32   Parental complaints.

The State shall:

(a) Establish or designate a hotline or similar reporting process for parents to submit complaints about child care providers;

(b) Maintain a record of substantiated parent complains;

(c) Make information regarding such parental complaints available to the public on request; and

(d) The Lead Agency shall provide a detailed description in the Plan of how:

(1) Complaints are substantiated and responded to, including whether or not the State uses monitoring as part of its process for responding to complaints for both CCDF and non-CCDF providers; and,

(2) A record of substantiated complaints is maintained and is made available.

[81 FR 67581, Sept. 30, 2016]

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