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Electronic Code of Federal Regulations

e-CFR data is current as of March 27, 2020

Title 39Chapter IIIPart 3055Subpart C → §3055.92


Title 39: Postal Service
PART 3055—SERVICE PERFORMANCE AND CUSTOMER SATISFACTION REPORTING
Subpart C—Reporting of Customer Satisfaction


§3055.92   Customer Experience Measurement Surveys.

(a) The report shall include a copy of each type of Customer Experience Measurement instrument, or any similar instrument that may supersede the Customer Experience Measurement instrument used in the preceding fiscal year.

(b) The report shall include information obtained from each type of Customer Experience Measurement instrument, or any similar instrument that may supersede the Customer Experience Measurement instrument including:

(1) A description of the customer type targeted by the survey;

(2) The number of surveys initiated and the number of surveys received; and

(3) Where the question asked is subject to a multiple choice response, the number of responses received for each question, disaggregated by each of the possible responses.

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