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47 CFR--PART 76

View Printed Federal Register page 83 FR 66158 in PDF format.

Amendment(s) published December 26, 2018, in 83 FR 66158

Effective Dates: Date to be announced

5. Section 76.1619 is amended by revising paragraph (b) to read as follows:

§76.1619   Information on subscriber bills.

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(b) In case of a billing dispute, the cable operator must respond to a written complaint from a subscriber within 30 days. The required response may be delivered by email, if the consumer used email to make the request or complaint directly to the cable operator, or if the consumer specifies email as the preferred delivery method in the request or complaint.

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