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Electronic Code of Federal Regulations

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e-CFR Data is current as of July 29, 2014

TITLE 14—Aeronautics and Space

CHAPTER II—OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION (AVIATION PROCEEDINGS)

SUBCHAPTER D—SPECIAL REGULATIONS

PART 382—NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL

rule

Subpart A—GENERAL PROVISIONS

§382.1
What is the purpose of this part?
§382.3
What do the terms in this rule mean?
§382.5
When are U.S. and foreign carriers required to begin complying with the provisions of this part?
§382.7
To whom do the provisions of this part apply?
§382.9
What may foreign carriers do if they believe a provision of a foreign nation's law conflicts with compliance with a provision of this part?
§382.10
How does a U.S. or foreign carrier obtain a determination that it is providing an equivalent alternative to passengers with disabilities?
rule

Subpart B—NONDISCRIMINATION AND ACCESS TO SERVICES AND INFORMATION

§382.11
What is the general nondiscrimination requirement of this part?
§382.13
Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination?
§382.15
Do carriers have to make sure that contractors comply with the requirements of this Part?
§382.17
May carriers limit the number of passengers with a disability on a flight?
§382.19
May carriers refuse to provide transportation on the basis of disability?
§382.21
May carriers limit access to transportation on the basis that a passenger has a communicable disease or other medical condition?
§382.23
May carriers require a passenger with a disability to provide a medical certificate?
§382.25
May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?
§382.27
May a carrier require a passenger with a disability to provide advance notice in order to obtain certain specific services in connection with a flight?
§382.29
May a carrier require a passenger with a disability to travel with a safety assistant?
§382.31
May carriers impose special charges on passengers with a disability for providing services and accommodations required by this rule?
§382.33
May carriers impose other restrictions on passengers with a disability that they do not impose on other passengers?
§382.35
May carriers require passengers with a disability to sign waivers or releases?
rule

Subpart C—INFORMATION FOR PASSENGERS

§382.41
What flight-related information must carriers provide to qualified individuals with a disability?
§382.43
Must information and reservation services of carriers be accessible to individuals with visual, hearing, and other disabilities?
§382.45
Must carriers make copies of this Part available to passengers?
rule

Subpart D—ACCESSIBILITY OF AIRPORT FACILITIES

§382.51
What requirements must carriers meet concerning the accessibility of airport facilities?
§382.53
What information must carriers give individuals with a vision or hearing impairment at airports?
§382.55
May carriers impose security screening procedures for passengers with disabilities that go beyond TSA requirements or those of foreign governments?
§382.57
What accessibility requirements apply to automated airport kiosks?
rule

Subpart E—ACCESSIBILITY OF AIRCRAFT

§382.61
What are the requirements for movable aisle armrests?
§382.63
What are the requirements for accessible lavatories?
§382.65
What are the requirements concerning on-board wheelchairs?
§382.67
What is the requirement for priority space in the cabin to store passengers' wheelchairs?
§382.69
What requirements must carriers meet concerning the accessibility of videos, DVDs, and other audio-visual presentations shown on-aircraft to individuals who are deaf or hard of hearing?
§382.71
What other aircraft accessibility requirements apply to carriers?
rule

Subpart F—SEATING ACCOMMODATIONS

§382.81
For which passengers must carriers make seating accommodations?
§382.83
Through what mechanisms do carriers make seating accommodations?
§382.85
What seating accommodations must carriers make to passengers in circumstances not covered by §382.81 (a) through (d)?
§382.87
What other requirements pertain to seating for passengers with a disability?
rule

Subpart G—BOARDING, DEPLANING, AND CONNECTING ASSISTANCE

§382.91
What assistance must carriers provide to passengers with a disability in moving within the terminal?
§382.93
Must carriers offer preboarding to passengers with a disability?
§382.95
What are carriers' general obligations with respect to boarding and deplaning assistance?
§382.97
To which aircraft does the requirement to provide boarding and deplaning assistance through the use of lifts apply?
§382.99
What agreements must carriers have with the airports they serve?
§382.101
What other boarding and deplaning assistance must carriers provide?
§382.103
May a carrier leave a passenger unattended in a wheelchair or other device?
§382.105
What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, and connecting assistance?
rule

Subpart H—SERVICES ON AIRCRAFT

§382.111
What services must carriers provide to passengers with a disability on board the aircraft?
§382.113
What services are carriers not required to provide to passengers with a disability on board the aircraft?
§382.115
What requirements apply to on-board safety briefings?
§382.117
Must carriers permit passengers with a disability to travel with service animals?
§382.119
What information must carriers give individuals with vision or hearing impairment on aircraft?
rule

Subpart I—STOWAGE OF WHEELCHAIRS, OTHER MOBILITY AIDS, AND OTHER ASSISTIVE DEVICES

§382.121
What mobility aids and other assistive devices may passengers with a disability bring into the aircraft cabin?
§382.123
What are the requirements concerning priority cabin stowage for wheelchairs and other assistive devices?
§382.125
What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment?
§382.127
What procedures apply to stowage of battery-powered mobility aids?
§382.129
What other requirements apply when passengers' wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage?
§382.131
Do baggage liability limits apply to mobility aids and other assistive devices?
§382.133
What are the requirements concerning the evaluation and use of passenger-supplied electronic devices that assist passengers with respiration in the cabin during flight?
rule

Subpart J—TRAINING AND ADMINISTRATIVE PROVISIONS

§382.141
What training are carriers required to provide for their personnel?
§382.143
When must carriers complete training for their personnel?
§382.145
What records concerning training must carriers retain?
rule

Subpart K—COMPLAINTS AND ENFORCEMENT PROCEDURES

§382.151
What are the requirements for providing Complaints Resolution Officials?
§382.153
What actions do CROs take on complaints?
§382.155
How must carriers respond to written complaints?
§382.157
What are carriers' obligations for recordkeeping and reporting on disability-related complaints?
§382.159
How are complaints filed with DOT?
Appendix
Appendix A to Part 382—Report of Disability-Related Complaint Data
Appendix
Appendix B to Part 382—Cross-Reference Table


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